It’s my first time, what do I need to know?!
- Plan to arrive 10 minutes before class starts. Note that new clients are not allowed in once class has started. No late entry will be accepted for FLEX IR classes.
- Grippy socks are required on our machines for your safety and hygiene. Bring your own or purchase in the studio.
I’m running late!
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- First time clients may not enter a class once it has begun, this is for safety.
- Returning clients may not enter FlexFormer classes after 5 minutes into the class starting.
- There is no late entry to Flex IR classes, this is the ensure the heat stays in the room.
CANCELLATION POLICY
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- Reservations must be cancelled at least 12 hours in advance in order to avoid a late cancel or no-show fee.
- Late cancel is considered anything after the 12 hour window.
- No show is when you do not let us know prior to the 12 hours before class starts or just don’t show up.
- Penalties for Class Packages & all memberships: When late canceling, you will loose your class credit, but will not incur a fee. When No-showing, you will loose your class credit, and be charged a $10 fee.
- Penalties for Unlimited Options: When late canceling, and no showing you will be charged a $15 late cancel fee. All Unlimited members will be allowed two free passes each month, one free late cancel, and one free no-show.
- Need to move to a different class? Same day changes can be made free of charge as long as it’s more than 1 hour before the start of the original class time. changes made less than an hour prior to class will result in a $15 reservation change fee. If changing your reservation to another day after our 12 hr cancellation period you will be charged a $15 reservation change fee.
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RETURN POLICY
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Merchandise that is a promotional sale or marked down is final sale. All Candles, supplements & beauty products are final sale. All other items may be returned for a store credit only. Items considered for return must be returned within 7 days of the purchase. All items must be in its original condition, unworn, tags attached, and within return window to be eligible for store credit.
Policy updated August 2024
