Policies & Info

It’s my first time, what do I need to know?!

  • Plan to arrive 10 minutes before class starts. Note that new clients are not allowed in once class has started. No late entry will be accepted for FLEX IR classes.
  • Grippy socks are required on our machines for your safety and hygiene. Bring your own or purchase in the studio.

I’m running late!

    • First time clients may not enter a class once it has begun.
    • Returning clients may not enter FlexFormer classes after 5 minutes into the class starting.
    • There is no late entry to Flex IR classes.


      • Reservations must be cancelled at least 12 hours in advance in order to avoid a late cancel or no-show fee.
      • Late cancel is considered anything after the 12 hour window.
      • No show is when you do not let us know prior to the 12 hours before class starts or just don’t show up.
      • Penalties for Class Packages, 4 & 8 class memberships: When late canceling, you will loose your class credit, but will not incur a fee. When No-showing, you will loose your class credit, and be charged a $10 fee.
      • Penalties for Unlimited Options: When late canceling, and no showing you will be charged a $15 late cancel fee. All Unlimited members will be allowed two free passes each month, one free late cancel, and one free no-show.

Policy updated October 2023

Follow FLEX on Instagram